Free Shipping Across the EU and UK
At PETIVO LTD, we want shopping for your furry friends to be convenient and affordable. That’s why we offer free standard shipping throughout the European Union and the United Kingdom.
There are no standard shipping charges added at checkout for eligible deliveries within these regions.
Order Processing
We aim to process and dispatch orders as quickly as possible after payment has been confirmed.
Our target is to dispatch orders within 7 calendar days of purchase. If we are unable to dispatch your order within this period, you may contact us to request cancellation and a full refund in accordance with our Refund and Returns Policy.
You will receive an order confirmation after your purchase. Where tracking information is available, it will be shared once your order has been dispatched.
Delivery Destinations
We offer free standard shipping to eligible addresses throughout:
- The European Union
- The United Kingdom
Delivery availability may depend on the destination address, product, and any applicable carrier restrictions. If we cannot deliver to your address, we will contact you to discuss the available options.
Delivery Times
Delivery times depend on the destination country, the delivery service, and the carrier handling your order.
Any estimated delivery timeframe displayed at checkout or communicated in your order confirmation should be used as the reference for your purchase. If no delivery time has been agreed, applicable statutory delivery deadlines remain in effect.
We will do our best to keep you informed if an unexpected delay affects your order.
Tracking Your Order
If tracking is available for your shipment, we will provide the tracking details after dispatch. Please allow time for the carrier’s tracking system to update.
If you have not received tracking information or need assistance with a delivery, contact our customer support team.
Delayed or Missing Deliveries
If your order has not arrived within the expected timeframe, please email us with your order number. We will help you investigate the delivery status and explain the available next steps.
If an order is not delivered within the applicable legal deadline, you retain the rights provided by the relevant consumer protection laws.
Contact Us
For shipping and delivery enquiries, please contact:
Email: petivo.support@gmail.com
Phone: +386 71 197 901
PETIVO LTD — bringing more joy to pets, delivered with care.